Privacy Policy

Last Updated: July 8, 2026

Perkins Goodbye Hugs Pet Cremation Service respects your privacy. This policy explains what information we collect when you visit perkinsgoodbyehugs.com or reach out to us, how we use it, and the choices you have. We keep it plain and honest, the same way we do everything else.

Who We Are

Perkins Goodbye Hugs Pet Cremation Service is a family owned pet cremation and aftercare provider located at 6709 Netherlands Dr Suite A, Wilmington, NC 28405. When this policy says "we," "us," or "our," it means Perkins Goodbye Hugs. When it says "the site," it means perkinsgoodbyehugs.com.

Information We Collect

Information you give us

When you fill out our contact or Request a Quote forms, call us, or email us, you may share information such as:

• Your name, email address, and phone number
• Details about your pet and the services you are asking about
• Anything else you choose to include in your message

Information collected automatically

Like most websites, the site automatically collects some technical information when you visit:

• Device and browser type, operating system, and screen size
• Pages you view, how you arrived at the site, and how long you stay
• General location based on your IP address (city or region level, never your exact address)
• Cookies and similar technologies described below

How We Use Your Information

• To respond to your questions and quote requests
• To provide and coordinate the services you ask for
• To understand how visitors use the site so we can improve it
• To protect the site from spam and abuse
• To meet legal and record keeping obligations

We do not sell your personal information, and we do not use it for third party advertising.

Cookies, Google Analytics, and Tracking

The site uses cookies, which are small text files stored by your browser. Some are needed for the site to work properly, and others help us understand how the site is used.

Google Analytics

We use Google Analytics through the Google tag to see anonymous, aggregate information about site traffic, such as which pages are visited most and how people find us. Google Analytics uses cookies and collects your IP address and device information. We do not receive information that identifies you personally through analytics. You can learn how Google handles this data at policies.google.com/privacy, and you can opt out with the Google Analytics opt-out browser add-on.

reCAPTCHA

Our forms are protected by Google reCAPTCHA, which helps block spam and automated abuse. reCAPTCHA collects hardware and software information and sends it to Google for analysis. Its use is subject to the Google Privacy Policy and Terms of Service.

Embedded maps and content

The site includes an embedded Google Map to help you find our location. Loading the map may set cookies from Google and share your IP address with Google under their privacy policy.

Managing cookies

Most browsers let you block or delete cookies in their settings. The site will still work with cookies disabled, though a few features may behave differently.

How We Share Information

We only share personal information in a few limited situations:

• With service providers who help us run the site and our business, such as our website hosting company, email provider, and analytics services. They may only use your information to provide those services to us.
• With your veterinary clinic when you ask us to coordinate care with them.
• When required by law, such as responding to a valid legal request.
• To protect the rights, safety, or property of our family, our clients, or others.

Data Retention and Security

We keep the information you send us for as long as we need it to respond to you, provide services, and meet our legal and record keeping obligations, then we delete it or anonymize it. We use reasonable safeguards to protect your information, including a secure (HTTPS) connection across the entire site. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we take protecting your information seriously.

Your Choices and Rights

• You can ask us what personal information we have about you.
• You can ask us to correct or delete your personal information.
• You can opt out of analytics cookies using the tools described above.
• You can contact us any time with privacy questions using the details below.

We will respond to any request within a reasonable time and never treat you differently for exercising your privacy rights.

Children's Privacy

The site is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.

Links to Other Websites

The site may link to websites we do not operate, such as our keepsake partner's catalog or helpful outside resources. This policy does not apply to those sites, and we encourage you to review their privacy policies.

Changes to This Policy

We may update this policy from time to time. When we do, we will change the Last Updated date at the top of this page. Meaningful changes will be reflected here before they take effect.

Contact Us

Questions about this policy or your information? Reach out any time.